Pre-Contract Information Form
Under the Turkish Distance Contracts Regulation, this is what you need to know before confirming your order. The piece, quantity and total shown in your order summary form part of this information.
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Seller
- Registered trade title
- Patara Antalya Mücevherat Tasarım Sanayi ve Ticaret Limited Şirketi
- Brand
- Patara Jewels
- Registered address
- Göksu Mah. Farabi Cad. No: 12AA, Kepez / Antalya, Türkiye
- MERSİS number
- 0723100794700001
- Tax office and number
- Antalya Kurumlar Vergi Dairesi — 7231007947
- Telephone
- 0530 305 53 07
- [email protected]
- Website
- patarajewels.com
- Professional chamber
- Antalya Chamber of Commerce and Industry (ATSO) — 0242 314 37 37 · atso.org.tr
The piece and its price
The metal, karat, stone details, size and — where relevant — weight of the piece you order are stated on its product page. The product name, quantity and total shown in the order summary are the subject of your order.
All prices are in Turkish lira and include VAT. Prices are refreshed against the exchange rate at intervals; the price you see when you confirm your order is the binding price for that order. A later change in the rate does not affect the amount you paid.
Domestic shipping is included in the price shown; no separate delivery charge is made.
Payment and delivery
- Method of payment
- Credit or debit card, single payment. Payment is taken through VakıfBank's virtual POS with 3D Secure verification. Your card number, expiry date and security code (CVV) go straight to the bank; none of them is stored in the seller's systems.
- When you are charged
- The full amount is taken in a single charge the moment 3D Secure verification completes. No pre-authorisation is used.
- Delivery
- By LOOMİS Özel Kargo ve Güvenlik, carried insured and handled as valuables, to the address you give with your order.
- Delivery cost
- No shipping charge applies to deliveries within Türkiye.
- Maximum delivery period
- Within the statutory thirty days at the latest, depending on how far you live from the workshop. If delivery is not made within that period you may terminate the contract.
- Pieces held in stock
- Prepared in the atelier and handed to the courier once payment is confirmed. A date shown on a product page as an “estimated delivery date” is an estimate, not a commitment.
- Made to order and out of stock
- Pieces not in stock but available to order ship within 2–4 weeks in Türkiye and 6–8 weeks abroad. For bespoke sizes and personalised work the time depends on the piece. In both cases an estimated delivery date is given by email or telephone within two working days of your order.
Right of withdrawal
You may withdraw from the contract within fourteen days of receiving the goods, without giving any reason and without penalty. A written notice through any of the channels on the Contact page is enough; there is no separate form to fill in.
The full amount you paid is returned to the account behind the card you used within fourteen days of your withdrawal notice reaching the seller. How long the bank then takes to show it on your account is outside that period and outside the seller's control.
- Giving notice
- By email to [email protected] or by telephone on 0530 305 53 07.
- Postal address for returns
- The piece is sent back within ten days of your notice, and in any event within fourteen days of delivery, to: Patara Antalya Mücevherat Tasarım Sanayi ve Ticaret Limited Şirketi, Göksu Mah. Farabi Cad. No: 12AA, Kepez / Antalya, Türkiye.
- Cost of return shipping
- If you return the piece with the seller’s contracted courier, LOOMİS Özel Kargo ve Güvenlik, no shipping or delivery charge is asked of you and the parcel travels insured. If it is sent with any other courier, the return shipping cost and any damage in transit are the buyer’s.
- Condition of the returned piece
- The piece must be complete and undamaged, with its original box, packaging, any standard accessories and anything gifted with it. Its certificate, the delivery note, any insurance forms and the original invoice must be included, with the return section of the invoice completed and signed.
When the right of withdrawal does not apply
The right of withdrawal cannot be exercised for the following. These exceptions apply only where the piece was identified as such before the order was placed.
- Pieces prepared to the consumer’s own specification or personal requirements: items engraved with a name or text, full-eternity bands, wedding bands made to a measured size, nose jewellery, fingerprint pieces and the like.
- Pieces made personal by alteration or addition: a ring size other than those selectable in the catalogue, a change of bracelet size, engraving, production with a different stone and similar requests.
- Campaign items and items in the outlet category.
- Goods whose price depends on fluctuations in financial markets and is outside the seller’s control.
- Goods whose protective packaging, tape, seal or wrapping has been opened after delivery and which cannot be returned for reasons of health or hygiene.
- Pieces used other than in the ordinary way.
The size and colour options selectable on the product pages are not bespoke production; your right of withdrawal is unaffected when you order with them. The exception covers special orders placed through customer services for a size or a piece of work the catalogue does not offer.
Complaints
Complaints and objections may be brought before the Consumer Arbitration Committee at your place of residence, up to the monetary thresholds published annually by the Ministry of Trade, and before the Consumer Court above them.
By ticking the box on the payment page you confirm that you have read this form and have been informed of the essential characteristics of the piece, its price, the payment and delivery terms and your right of withdrawal.
Get in touch if you have questions before ordering.
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